Incidents reported on status page for Tower Cold Chain https://status.towercoldchain.com/ https://d1lppblt9t2x15.cloudfront.net/logos/6b318e70d79ea7462ae1f1fbc7284ce0.png https://status.towercoldchain.com/ en https://status.towercoldchain.com/incident/296239 Wed, 06 Dec 2023 00:00:00 -0000 https://status.towercoldchain.com/incident/296239#71d51ab9adf2c4af87d95ab951418fac5cedd92e8d0e2df80bff474308c0526c Maintenance completed https://status.towercoldchain.com/incident/296239 Wed, 06 Dec 2023 00:00:00 -0000 https://status.towercoldchain.com/incident/296239#71d51ab9adf2c4af87d95ab951418fac5cedd92e8d0e2df80bff474308c0526c Maintenance completed https://status.towercoldchain.com/incident/296239 Tue, 05 Dec 2023 11:45:00 -0000 https://status.towercoldchain.com/incident/296239#aa9ad879b27800a40025385697c968522e408b150e762a8101386a8365d0702a We are currently undergoing a platform switchover to the new version of Parkour. As a result, some monitors are being suspended. We will communicate to our customers involved with when you are able to access the new service. Apologies for the inconvenience. https://status.towercoldchain.com/incident/296239 Tue, 05 Dec 2023 11:45:00 -0000 https://status.towercoldchain.com/incident/296239#aa9ad879b27800a40025385697c968522e408b150e762a8101386a8365d0702a We are currently undergoing a platform switchover to the new version of Parkour. As a result, some monitors are being suspended. We will communicate to our customers involved with when you are able to access the new service. Apologies for the inconvenience. https://status.towercoldchain.com/incident/276991 Tue, 24 Oct 2023 12:55:00 -0000 https://status.towercoldchain.com/incident/276991#c66c68750566ae066d05fb99ca6e3c72e1d9ffb818bfd84a5600a80be1b259a8 Maintenance completed https://status.towercoldchain.com/incident/276991 Tue, 24 Oct 2023 11:15:00 -0000 https://status.towercoldchain.com/incident/276991#5ac32d89afbb665ed6431e0c95ced90a4262524e38e9971dc1b3c6d1f108d91e Hi everyone, We are deploying an update to the Tower Control Center (formerly Customer Portal). Please expect 1 to 1.5 hours of downtime **Change notes:** - Translation and Language Settings - EULA and Analytics Update - Find solution Feature - Home page update https://status.towercoldchain.com/incident/276991 Tue, 24 Oct 2023 11:15:00 -0000 https://status.towercoldchain.com/incident/276991#5ac32d89afbb665ed6431e0c95ced90a4262524e38e9971dc1b3c6d1f108d91e Hi everyone, We are deploying an update to the Tower Control Center (formerly Customer Portal). Please expect 1 to 1.5 hours of downtime **Change notes:** - Translation and Language Settings - EULA and Analytics Update - Find solution Feature - Home page update https://status.towercoldchain.com/incident/276991 Tue, 24 Oct 2023 11:15:00 -0000 https://status.towercoldchain.com/incident/276991#5ac32d89afbb665ed6431e0c95ced90a4262524e38e9971dc1b3c6d1f108d91e Hi everyone, We are deploying an update to the Tower Control Center (formerly Customer Portal). Please expect 1 to 1.5 hours of downtime **Change notes:** - Translation and Language Settings - EULA and Analytics Update - Find solution Feature - Home page update https://status.towercoldchain.com/incident/238498 Fri, 04 Aug 2023 10:00:00 -0000 https://status.towercoldchain.com/incident/238498#f0937957f63e63765922b492e7b206d727b5ab1147bc171326fde5163152932f Maintenance completed https://status.towercoldchain.com/incident/238498 Fri, 04 Aug 2023 10:00:00 -0000 https://status.towercoldchain.com/incident/238498#f0937957f63e63765922b492e7b206d727b5ab1147bc171326fde5163152932f Maintenance completed https://status.towercoldchain.com/incident/238498 Fri, 04 Aug 2023 08:00:00 -0000 https://status.towercoldchain.com/incident/238498#45f610e04553e3e6d009f81bbee9eba7c60918e22651d7d37258c41a2555361d 04/08/23 - Parkour Platform Maintenance **What is happening?** We are deploying a platform update which will result in loss of Parkour Gateway Service (MCSPSCGW) functionality, as well as overall Shipment Tracker platform availability for the duration. This update includes a hotfix for a bug which caused Addresses to be displayed incorrectly on the email notifications for some of our users. **Who is affected?** - Tower Employees and Customers using the Parkour service (Shipment Tracking). **When will this take place?** On Friday, August 4th, at 0900 BST (GMT+1): - Parkour (towercoldchain.cloudleaf.io) will be degraded or unavailable - Parkour Gateway Services (MCSPSCGW) will be unavailable On Friday, August 4th, at 1100 BST: - Service will resume as normal https://status.towercoldchain.com/incident/238498 Fri, 04 Aug 2023 08:00:00 -0000 https://status.towercoldchain.com/incident/238498#45f610e04553e3e6d009f81bbee9eba7c60918e22651d7d37258c41a2555361d 04/08/23 - Parkour Platform Maintenance **What is happening?** We are deploying a platform update which will result in loss of Parkour Gateway Service (MCSPSCGW) functionality, as well as overall Shipment Tracker platform availability for the duration. This update includes a hotfix for a bug which caused Addresses to be displayed incorrectly on the email notifications for some of our users. **Who is affected?** - Tower Employees and Customers using the Parkour service (Shipment Tracking). **When will this take place?** On Friday, August 4th, at 0900 BST (GMT+1): - Parkour (towercoldchain.cloudleaf.io) will be degraded or unavailable - Parkour Gateway Services (MCSPSCGW) will be unavailable On Friday, August 4th, at 1100 BST: - Service will resume as normal https://status.towercoldchain.com/incident/238498 Fri, 04 Aug 2023 08:00:00 -0000 https://status.towercoldchain.com/incident/238498#45f610e04553e3e6d009f81bbee9eba7c60918e22651d7d37258c41a2555361d 04/08/23 - Parkour Platform Maintenance **What is happening?** We are deploying a platform update which will result in loss of Parkour Gateway Service (MCSPSCGW) functionality, as well as overall Shipment Tracker platform availability for the duration. This update includes a hotfix for a bug which caused Addresses to be displayed incorrectly on the email notifications for some of our users. **Who is affected?** - Tower Employees and Customers using the Parkour service (Shipment Tracking). **When will this take place?** On Friday, August 4th, at 0900 BST (GMT+1): - Parkour (towercoldchain.cloudleaf.io) will be degraded or unavailable - Parkour Gateway Services (MCSPSCGW) will be unavailable On Friday, August 4th, at 1100 BST: - Service will resume as normal https://status.towercoldchain.com/incident/238498 Fri, 04 Aug 2023 08:00:00 -0000 https://status.towercoldchain.com/incident/238498#45f610e04553e3e6d009f81bbee9eba7c60918e22651d7d37258c41a2555361d 04/08/23 - Parkour Platform Maintenance **What is happening?** We are deploying a platform update which will result in loss of Parkour Gateway Service (MCSPSCGW) functionality, as well as overall Shipment Tracker platform availability for the duration. This update includes a hotfix for a bug which caused Addresses to be displayed incorrectly on the email notifications for some of our users. **Who is affected?** - Tower Employees and Customers using the Parkour service (Shipment Tracking). **When will this take place?** On Friday, August 4th, at 0900 BST (GMT+1): - Parkour (towercoldchain.cloudleaf.io) will be degraded or unavailable - Parkour Gateway Services (MCSPSCGW) will be unavailable On Friday, August 4th, at 1100 BST: - Service will resume as normal https://status.towercoldchain.com/incident/211868 Fri, 26 May 2023 08:00:00 -0000 https://status.towercoldchain.com/incident/211868#cf8272d0d6214c9b045492987eae417fae747a4af7a2bf656cb9c66ac89da632 Maintenance completed https://status.towercoldchain.com/incident/211868 Thu, 25 May 2023 16:00:00 -0000 https://status.towercoldchain.com/incident/211868#462570a403f2f0bec840bcfc29e98b576356a1ecf817fa67e8a387d27d4f597a **What is happening?** ParkourSC are deploying a platform update which will result in loss of Parkour Gateway Service (MCSPSCGW) functionality, as well as overall platform availability for the duration. **Who is affected?** - Tower Employees - Tower Customers **Which operations are affected?** At 17:00 BST, Thursday 25th of March: - No new orders will be added until the maintenance is complete. Any orders made live during this period will lose data visibility equivalent to the time between the order being made live and gateway services resuming. - No orders will be completed/terminated until the maintenance is complete. Any orders completed will not be terminated on Parkour until maintenance is complete. Customers may see extra data past the real time of completion of their order. At 05:00 BST, Friday 26th of March: - No user or API access to ParkourSC At 06:00 BST, Friday 26th of March: - User and API access to Parkour will be restored At 09:00 BST, Friday 26th of March: - The Gateway service will be re-enabled and data will resume as usual. https://status.towercoldchain.com/incident/211868 Thu, 25 May 2023 16:00:00 -0000 https://status.towercoldchain.com/incident/211868#462570a403f2f0bec840bcfc29e98b576356a1ecf817fa67e8a387d27d4f597a **What is happening?** ParkourSC are deploying a platform update which will result in loss of Parkour Gateway Service (MCSPSCGW) functionality, as well as overall platform availability for the duration. **Who is affected?** - Tower Employees - Tower Customers **Which operations are affected?** At 17:00 BST, Thursday 25th of March: - No new orders will be added until the maintenance is complete. Any orders made live during this period will lose data visibility equivalent to the time between the order being made live and gateway services resuming. - No orders will be completed/terminated until the maintenance is complete. Any orders completed will not be terminated on Parkour until maintenance is complete. Customers may see extra data past the real time of completion of their order. At 05:00 BST, Friday 26th of March: - No user or API access to ParkourSC At 06:00 BST, Friday 26th of March: - User and API access to Parkour will be restored At 09:00 BST, Friday 26th of March: - The Gateway service will be re-enabled and data will resume as usual. https://status.towercoldchain.com/incident/209047 Thu, 18 May 2023 11:07:00 -0000 https://status.towercoldchain.com/incident/209047#d823010b8f0e90a9c0ac6af9f1fb3190812cfcc6507ba0ea00593c914d0ed1b0 This is a test and will be resolved shortly :) https://status.towercoldchain.com/incident/209047 Thu, 18 May 2023 11:07:00 -0000 https://status.towercoldchain.com/incident/209047#d823010b8f0e90a9c0ac6af9f1fb3190812cfcc6507ba0ea00593c914d0ed1b0 This is a test and will be resolved shortly :)